Delivery
We aim to despatch purchases within 48 hours,
Monday-Friday. These
will be sent by special delivery to your billing address, or delivery
address if instructed in step 2 of the order process. We will send
an email when your purchase has been dispatched. Should there be
a delay in dispatching an item we will notify you as soon as possible.
Delivery charges include carriage, insurance and packaging.
Carriage
Carriage will be calculated from the delivery address and
added to the purchase cost in step 3 of the order process.
| UK |
£9.95 |
| European Union |
£15.50 |
| Rest of World |
£20.50 |
Refunds
In the unlikely event of an item not being received in
satisfactory condition please notify us by email at info@rodandfin.com as
soon as is reasonably practicable.
The damaged item/s must be returned to Rod and Fin within 10
days from the date the item was delivered and must be sent by recorded
delivery, to the address provided below, using the original packaging.
Subject to this, the item/s will be replaced.
If you wish to exchange or return an item please notify us as
soon as is reasonably practicable. The item must be returned
to Rod and Fin, in new condition, within 10 days from the
date the item was delivered and must be sent by recorded delivery,
to the address provided below, using the original packaging. Subject
to this, Rod and Fin will exchange the item with a new item in
our stock of your choice. If there is a difference in value
in your favour we will refund this amount within 10 working days.
If the cost of the new item is more expensive then we will obtain
your authority to debit your credit card with the appropriate additional
amount.
In the case of a return of an item, we will credit your credit
card within 10 working days.
Address for returns/refunds: Rod and Fin, Half Moon Street, Sherborne, Dorset, DT9 3LN, UK
Privacy
Personal information submitted to us will never be shared
with third parties.
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